Returns and exchanges

Please read Mud Australia online exchange policy below. If you have any questions please get in touch with our Customer Service team:

(02) 9569 8181 | [email protected] 

Covid-19 update: We continue to process online orders to all states in Australia via our Sydney studio with longer delivery times.

We offer a 30-day exchange period from the date of delivery on all online orders. Items must be returned intact in their original, unused condition. 

Please note: for items purchased for the festive season, we’re offering an extended exchange period until 31 Jan 2022.

Please email Customer Service with your order number before you ship your package back so we know to expect it. Make sure to pack the return pieces as securely as possible, preferably in the same packaging you received them. Any additional shipping and postage charges are your responsibility. Please note shipping costs are non-refundable.

We will email you a credit voucher, valid for one year, that can be used in any of our Australian stores or online.

** Please keep in mind we do not exchange or credit any products that have signs of use. For more information please read our Terms & Conditions.

Return Shipping Address

Mud is not responsible for any damage that occurs during return shipping so we strongly encourage you to pack the items well and ship via a trackable carrier. 

Mud Australia
36-44 Farr Street
Marrickville NSW 2204

Any breakages in shipment must be reported to Mud Australia within 7 days of receiving the shipment (do not ship broken pieces back to us).

Please email [email protected] with your order number and a photo of the breakage. A photo is necessary to reship your product.

If you’d like to exchange any of your unused pieces, please contact us within 14 days of purchase. Click here for store contact details.

For more frequently asked questions click here.