Since 1994, Mud Australia has created elegant and timeless porcelain homewares. AU
The original Mud Australia store opened in Woollahra in 2007. Since then we’ve opened 12 stores globally.
Book a design consultation with our experienced team or plan your own gift registry online.
Please select from the links below for general questions and answers. If you are unable to find your answer get in touch with our Customer Service team:
+61 2 9569 8181 | [email protected]Product Care & General Information
Where are your products made?
Why are the premium colours - premium?
Are your products food safe?
Can I put my Mud porcelain products in the microwave, oven & dishwasher?
Will my Mud porcelain break?
What is thermal shock?
Will my Mud items scratch?
My Mud is stained, how can I get the marks off?
I don't like the unglazed texture on the outside, how do I make it smoother?
My candle has finished burning, what can I do with the canister?
Online Orders & Gifts
How long does it take to receive my order?
Can I change my online order once I place it?
I am having troubles with the website, who can I talk to?
Can I place an order over the phone?
My order is a gift, do you gift wrap?
What is Eco Wrapping?
Shipping & Exchanges
How long does shipping take?
Do you ship orders internationally?
How can I track my order?
I received my parcel & would like to exchange for another colour or item?
What do I do when an item has arrived broken?
What is Route Insurance Protection?
Gift Vouchers & Store Credits
Can I purchase gift vouchers online?
Can I use my gift voucher online?
Can I use my store credit online?
How can I check my gift voucher balance?
My gift voucher is not working, what do I do?
Store Pickup
Can I pick-up my order in one of your stores?