Since 1994, Mud Australia has created elegant and timeless porcelain homewares. AU
The original Mud Australia store opened in Woollahra in 2007. Since then we’ve opened 12 stores globally.
Please read Mud Australia's online exchange policy below. If you have any questions please email us [email protected] or call our studio on +61 2 9569 8181.
Route (insurance protection)
We've partnered with Route to offer package protection to enable seamless resolution for order issues - whether your order is damaged in transit or misplaced by the courier. Route offers you "peace of mind" package protection for your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated at checkout based on the subtotal of the order.
If you choose to purchase insurance, you're guaranteeing an instant resolution - whether a replacement or refund, pending you meet Route's requirements.
Following your purchase, you will receive an email with your Route order number, outlining how to make a claim.
To make a claim, please visit the Route portal here.
Online Order Exchanges & Returns
If you would like to exchange your order we offer a 30-day exchange period from the date of delivery on all online orders. Items must be exchange intact in their original, unused condition. Items can be exchanged for store credit (valid for one year). Please note your preferred option when contacting us.
To arrange a return or exchange:
- To initiate the process, email Customer Service at [email protected] with your order number.
- Pack the return pieces securely, preferably in the original packaging you received them.
Return shipping and postage charges are your responsibility. We recommend using a trackable shipping service. Please note that shipping costs are non-refundable, and Mud is not responsible for any breakages of returned items.
Once your items have been received in their original condition, we will email you a credit voucher (valid for one year), redeemable online or in any of our Australian stores.
In-Store Assistance for Online Order Exchanges
If you prefer to exchange an online order in-store:
- Monday to Friday: Our in-store team can assist by coordinating with the Studio to process your exchange.
Saturday and Sunday: Online order exchanges cannot be processed in-store on weekends, however, our team can hold the items and arrange for processing the next working day.
Return Shipping Address
Mud is not responsible for any damage that occurs during return shipping so we strongly encourage you to pack the items well and ship via a trackable carrier.
Mud Australia
36-44 Farr Street
Marrickville NSW 2204
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