Since 1994, Mud Australia has created elegant and timeless porcelain homewares. AU
The original Mud Australia store opened in Woollahra in 2007. Since then we’ve opened 12 stores globally.
Book a design consultation with our experienced team or plan your own gift registry online.
Please read Mud Australia's online exchange policy below. If you have any questions please email us [email protected] or call our studio on +61 2 9569 8181.
Route (insurance protection)
We've partnered with Route to offer package protection to enable seamless resolution for order issues - whether your order is damaged in transit or misplaced by the courier. Route offers you "peace of mind" package protection for your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated at checkout based on the subtotal of the order.
If you choose to purchase insurance, you're guaranteeing an instant resolution - whether a replacement or refund, pending you meet Route's requirements.
Following your purchase, you will receive an email with your Route order number, outlining how to make a claim.
To make a claim, please visit the Route portal here.
We offer a 30-day return period from the date of delivery on all online orders. Items must be returned intact in their original, unused condition.
Items can be returned for a store credit (valid for one year) or can be exchanged. Please note your preferred option when contacting us.
Please email Customer Service at [email protected] with your order number to make arrangements to return your items. Make sure to pack the return pieces as securely as possible, preferably in the same packaging you received them. Return shipping and postage charges are your responsibility and we recommend you utilise a service with tracking. Please note that shipping costs are non-refundable. Mud is not responsible for any breakages of returned items.
Once the items have been received in their original condition, we will email you a credit voucher, valid for one year, that can be used in any of our Australian stores or online.
Any items showing signs of use are not eligible for exchange or credit. For more information please read our Terms & Conditions.
Return Shipping Address
Mud is not responsible for any damage that occurs during return shipping so we strongly encourage you to pack the items well and ship via a trackable carrier.
Mud Australia
36-44 Farr Street
Marrickville NSW 2204
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