Please select from the links below for general questions and answers. If you are unable to find your answer get in touch with our Customer Service team:
+61 2 9569 8181 | [email protected]Product Care & General Information
Where are your products made?
Why are the premium colours - premium?
Are your products food safe?
Can I put my Mud porcelain products in the microwave, oven & dishwasher?
Will my Mud porcelain break?
What is thermal shock?
Will my Mud items scratch?
My Mud is stained, how can I get the marks off?
I don't like the unglazed texture on the outside, how do I make it smoother?
My candle has finished burning, what can I do with the canister?
Online Orders & Gifts
How long does it take to receive my order?
Can I change my online order once I place it?
I am having troubles with the website, who can I talk to?
Can I place an order over the phone?
My order is a gift, do you gift wrap?
What is Eco Wrapping?
Shipping & Exchanges
How long does shipping take?
Do you ship orders internationally?
How can I track my order?
I received my parcel & would like to exchange for another colour or item?
What do I do when an item has arrived broken?
Gift Vouchers & Store Credits
Can I purchase gift vouchers online?
Can I use my gift voucher online?
Can I use my store credit online?
How can I check my gift voucher balance?
My gift voucher is not working, what do I do?
Store Pickup
Can I pick-up my order in one of your stores?