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Returns and exchanges

Please read Mud Australia's online exchange policy below. If you have any questions please email us [email protected] or call our studio on +61 2 9569 8181.

We offer a 30-day exchange period from the date of delivery on all online orders. Items must be returned intact in their original, unused condition.

Please email Customer Service with your order number to make arrangements to return your items. Make sure to pack the return pieces as securely as possible, preferably in the same packaging you received them. Any additional shipping and postage charges are your responsibility. Please note shipping costs are non-refundable. Mud is not responsible for any breakages of returned items.

Once the items have been received in their original condition, we will email you a credit voucher, valid for one year, that can be used in any of our Australian stores or online.

Any items showing signs of use are not eligible for exchange or credit. For more information please read our Terms & Conditions.

Return Shipping Address

Mud is not responsible for any damage that occurs during return shipping so we strongly encourage you to pack the items well and ship via a trackable carrier.

Mud Australia
36-44 Farr Street
Marrickville NSW 2204

Item arrived broken?

Any breakages in shipment must be reported to Mud Australia within 7 days of receiving the shipment (do not ship broken pieces back to us).

Please email [email protected] with your order number and a photo of the breakage. A photo is necessary to reship your product.

How can I return a store purchase?

If you’d like to exchange any of your unused pieces, please contact us within 14 days of purchase. Click here for store contact details.

More FAQs

For more frequently asked questions click here.