Shipping and pick-up

Need your order in a hurry? Please contact our Customer Service team:

(02) 9569 8181 | [email protected] | Live Chat

Covid-19 update: We continue to process online orders to all states in Australia via our Sydney studio with longer delivery times.

Standard shipping process

Online orders are shipped via Australia Post or Border Express.

Online orders are processed and dispatched within 3-5 business days. For any items not in stock, please allow approximately 2-3 weeks for the items to be handmade in Sydney plus additional time for delivery. Once your order has shipped, you will receive an email with tracking details.

Pick-up process

You can pick up online orders from either your local Mud Australia store or our Marrickville studio. We’ll be in touch via email or phone when your order is ready to collect.

If you need to check on the status of your order please contact our studio on (02) 9569 8181 or email [email protected].

We offer a 30-day exchange period from the date of delivery on all online orders for items which are returned in their original, unused condition. Click here for more details.

For more frequently asked questions click here.