Skip to content

Shipping and pick-up

Need your order in a hurry? Please email us [email protected] or call our studio on +61 2 9569 8181.

Standard shipping process

Online orders are shipped via Australia Post or Border Express.

Online orders are processed and dispatched within 3-5 business days. For any items not in stock, please allow approximately 2-3 weeks for the items to be handmade in Sydney plus additional time for delivery. Once your order has shipped, you will receive an email with tracking details.

Pick-up process

If items are in stock, they will be prepared for collection as soon as possible – usually within three to five business days. Please note that all items will be ready to collect together, if you have items on backorder, please allow up to two – three weeks to prepare your order. We’ll be in touch via email or phone when your order is ready to collect.

If you need to check on the status of your order please contact our studio on +61 2 9569 8181 or email [email protected].

FAQs

Can I return my online order?

We offer a 30-day exchange period from the date of delivery on all online orders for items which are returned in their original, unused condition. Click here for more details.

More FAQs

For more frequently asked questions click here.