Shipping and pick-up
Need your order in a hurry? Please email us [email protected] or call our studio on +61 2 9569 8181.
Mother's Day Shipping Guide
Be sure to place your online order by midnight, 7 May (Sydney & Melbourne metro) or midnight 4 May (all other areas) for Mother's Day delivery (in-stock items only).
Orders for pick up from our Marrickville studio close at midnight 9 May (in-stock items only).
Missed our shipping deadline or your preferred piece not in stock? We’re here to help! Contact us or your local Mud Australia store to choose from stock available for collection, or purchase a Gift Voucher online.
Mud Australia store orders
Our Mud Australia stores are open all Mother's Day weekend and freshly stocked with our most popular pieces for Mother's Day gifting.
Please get in touch with your local store to choose from stock available for collection.
Gift Vouchers
Our Gift Vouchers can be purchased online anytime. Simply add their name, email and a personalised message and we’ll send a digital voucher to the recipient, valid for 36 months, online (mudaustralia.com) or in a Mud Australia store (AU stores only).
Physical Gift Vouchers are also available to purchase at your local Mud Australia store.
Standard shipping process
Online orders are shipped via Australia Post (complimentary upgrade to Express shipping) or Border Express. All our shipping is carbon neutral.
Online orders are processed and dispatched within 3-5 business days. For any items not in stock, please allow approximately 2-3 weeks for the items to be handmade in Sydney plus additional time for delivery. Once your order has shipped, you will receive an email with tracking details.
Pick-up process
If items are in stock, they will be prepared for collection as soon as possible – usually within three to five business days. Please note that all items will be ready to collect together, if you have items on backorder, please allow up to 2 - 3 weeks to prepare your order. We’ll be in touch via email or phone when your order is ready to collect.
If you need to check on the status of your order please contact our studio on +61 2 9569 8181 or email [email protected].
FAQs
Can I return my online order?
We offer a 30-day exchange period from the date of delivery on all online orders for items which are returned in their original, unused condition. Click here for more details.
More FAQs
For more frequently asked questions click here.