Shipping and pick-up
Standard shipping process
Online orders are shipped via Australia Post (complimentary upgrade to Express shipping) or Border Express. All our shipping is carbon neutral.
Online orders are processed and dispatched within 3-5 business days. For any items not in stock, please allow approximately 2-3 weeks for the items to be handmade in Sydney plus additional time for delivery. Once your order has shipped, you will receive an email with tracking details.
If items are in stock, they will be prepared for collection as soon as possible – usually within three to five business days. Please note that all items will be ready to collect together, if you have items on backorder, please allow up to 2 - 3 weeks to prepare your order. We’ll be in touch via email or phone when your order is ready to collect.