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Shipping and pick-up

Need your order in a hurry? Please email us [email protected] or call our studio on +61 2 9569 8181.

Online delivery dates for the festive season

In-stock pieces:

Online orders close midnight, 8 December for Hanukkah delivery and midnight, 15 December for Christmas delivery.

An extended exchange period until 31 January 2023 also applies for items purchased online from now until 24 December.

Made-to-order pieces:

Online orders close midnight, 22 November for Hanukkah delivery and midnight, 1 December for Christmas delivery.

Missed a shipping deadline?

Contact us or your local Mud Australia store to choose from stock available for collection, or purchase a Gift Voucher online.

Mud Australia store orders

Our Mud Australia stores are open during normal trading hours until 24 December and freshly stocked with our most popular pieces for the holiday season.

Please get in touch with your local store to choose from stock available for curbside collection.

An extended exchange period until 31 January 2023 also applies for items purchased from now until 24 December.

View store locations

Online Gift Vouchers

Save paper and make someone’s day. Our virtual Gift Vouchers can be purchased online anytime.

Simply add their name, email and personalised message and we’ll send a digital voucher to the recipient, valid for use online or in any Mud Australia store (AU stores and AU website only).

Purchase a Gift Voucher

Standard shipping process

Online orders are shipped via Australia Post (complimentary upgrade to Express shipping) or Border Express. All our shipping is carbon neutral.

Online orders are processed and dispatched within 3-5 business days. For any items not in stock, please allow approximately 2-3 weeks for the items to be handmade in Sydney plus additional time for delivery. Once your order has shipped, you will receive an email with tracking details.

Pick-up process

If items are in stock, they will be prepared for collection as soon as possible – usually within three to five business days. Please note that all items will be ready to collect together, if you have items on backorder, please allow up to 2 - 3 weeks to prepare your order. We’ll be in touch via email or phone when your order is ready to collect.

If you need to check on the status of your order please contact our studio on +61 2 9569 8181 or email [email protected].

FAQs

Can I return my online order?

We offer a 30-day exchange period from the date of delivery on all online orders for items which are returned in their original, unused condition. Click here for more details.

More FAQs

For more frequently asked questions click here.