Returns and exchanges

Route (insurance protection)

We've partnered with Route to offer package protection to enable seamless resolution for order issues - whether your order is damaged in transit or misplaced by the courier. Route offers you "peace of mind" package protection for your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated at checkout based on the subtotal of the order.

If you choose to purchase insurance, you're guaranteeing an instant resolution - whether a replacement or refund, pending you meet Route's requirements.

Following your purchase, you will receive an email with your Route order number, outlining how to make a claim.

To make a claim, please visit the Route portal here.

Under the EU distance selling law, we happily refund or exchange for items purchased either online, in-store, or by telephone, however, you must notify us within 14 days of the sale. Items must be returned intact in their original, unused condition.

Please email Customer Service with your order number before you ship your package back so we know to expect it. Make sure to pack the return pieces as securely as possible, preferably in the same packaging you received them. Any additional shipping and postage charges are your responsibility and goods must be received in the same condition as shipped within 30 days: In these instances, the full price paid for the goods will be refunded and this includes our delivery costs of the goods. Alternatively, we can issue a credit voucher to the equivalent value, valid for one year from the date of the initial purchase.

Please keep in mind we do not exchange or credit any products that have signs of use. For more information please read our Terms & Conditions.

Return Shipping Address

Mud is not responsible for any damage that occurs during return shipping so we strongly encourage you to pack the items well and ship via a trackable carrier.

152 Upper Street
London, England
N1 1RA