Under the EU distance selling law, we happily refund or exchange for items purchased either online, in-store, or by telephone, however, you must notify us within 14 days of the sale. Items must be returned intact in their original, unused condition.
Please email Customer Service with your order number before you ship your package back so we know to expect it. Make sure to pack the return pieces as securely as possible, preferably in the same packaging you received them. Any additional shipping and postage charges are your responsibility and goods must be received in the same condition as shipped within 30 days: In these instances, the full price paid for the goods will be refunded and this includes our delivery costs of the goods. Alternatively, we can issue a credit voucher to the equivalent value, valid for one year from the date of the initial purchase.
Please keep in mind we do not exchange or credit any products that have signs of use. For more information please read our Terms & Conditions.
Mud is not responsible for any damage that occurs during return shipping so we strongly encourage you to pack the items well and ship via a trackable carrier.
Mud Australia W2
11 Porchester Place