Shipping and pick-up

United Kingdom

Shipping process

Online orders are shipped via Olympex Global (sometimes delivered by DHL) and the cost is calculated at checkout. All our shipping is carbon neutral.

For guaranteed delivery prior to Christmas, place your order before December 19th. After this date, pick up is available where items are in stock otherwise please see our store opening hours here.

Shipping is complimentary within the UK on orders over £250.

All orders are processed and dispatched within one to two business days with next-day delivery within the UK, once shipped.

For any items not in stock, please allow approximately 6 – 10 weeks for the items to be handmade in Sydney and shipped internationally. Once your order has arrived in our London store, you will receive an email with tracking details.

Pick-up process

We offer in store pick-up from our W2, London store. We’ll be in touch via email or phone when your order is ready to collect.

The address is:

11 Porchester Place
London, England
W2 2BU

If you need to check on the status of your order please contact us on +44 20 7706 4903 or email [email protected]

Important notice to our valued customers in Europe

As we navigate through Brexit, we cannot currently process European orders through our UK checkout. If you would like to place an order please contact our London store to purchase via phone or email. Please note this order will be shipped from our Australian studio. Click here for store details.

Please note: Please allow approximately 6 – 10 weeks for your items to be handmade and delivered.

Thank you for your patience during this transition.