Shipping and pick-up
Need your order in a hurry? Please contact our Customer Service team:
+44 20 7706 4903 | [email protected]
Online delivery dates for the festive season
In-stock pieces:
Online orders close midnight, 8 December for Hanukkah delivery and midnight, 20 December for Christmas delivery.
Made-to-order pieces:
Please note, made-to-order pieces have now closed for Hanukkah and Christmas delivery. Please contact your nearest Mud Australia store to discuss alternative pieces available.
An extended exchange period until 31 January 2023 also applies for items purchased online from now until 24 December.
Missed a shipping deadline?
We’re here to help! Contact us or your local Mud Australia store to choose from stock available for collection, or purchase a Gift Voucher online.
Mud Australia store orders
Our Mud Australia London store is open during normal trading hours until 24 December and freshly stocked with our most popular pieces for the holiday season.
Please get in touch to choose from stock available for collection.
An extended exchange period until 31 January 2023 also applies for items purchased from now until 24 December.
Online Gift Vouchers
Save paper and make someone’s day. Our virtual Gift Vouchers can be purchased online anytime.
Simply add their name, email and personalised message and we’ll send a digital voucher to the recipient, valid for use online or in any Mud Australia store (UK store and UK website only).
United Kingdom
Shipping process
Online orders are processed and dispatched within one to two business days and once shipped, next-day delivery within the UK.
For any items not in stock, please allow approximately 6 – 10 weeks for the items to be handmade in Sydney and shipped internationally. Once your order has arrived in our London store, you will receive an email with tracking details.
Pick-up process
We offer in store pick-up from our London showroom. We’ll be in touch via email or phone when your order is ready to collect.
If you need to check on the status of your order please contact us on +44 20 7706 4903 or email [email protected]
Important notice to our valued customers in Europe
As we navigate through Brexit, we cannot currently process European orders through our UK checkout. If you would like to place an order please contact our London store to purchase via phone or email. Please note this order will be shipped from our Australian studio. Click here for store details.
Please note: Please allow approximately 6 – 10 weeks for your items to be handmade and delivered.
Thank you for your patience during this transition.
Can I return my online order?
Under the EU distance selling law, we happily refund or exchange for items purchased online, however you must notify us within 14 days of the sale. Click here for more details.
FAQ's
For more frequently asked questions click here.