Please select from the links below for general questions and answers. If you are unable to find your answer get in touch with our Customer Service team:

+1 424 258 7142 | [email protected] 

Product Care & General Information

  • Where are your products made?

  • Why are the premium colours - premium?

  • Are your products food safe?

  • Can I put my Mud porcelain products in the microwave, oven & dishwasher?

  • Will my Mud porcelain break?

  • What is thermal shock?

  • Will my Mud items scratch?

  • My Mud is stained, how can I get the marks off?

  • I don't like the unglazed texture on the outside, how do I make it smoother?

  • My candle has finished burning, what can I do with the canister?

Online Orders & Gifts

  • How long does it take to receive my order?

  • Can I change my online order once I place it?

  • I am having troubles with the website, who can I talk to?

  • Can I place an order over the phone?

  • My order is a gift, do you gift wrap?

  • What is Eco Wrapping?

Shipping & Exchanges

  • How long does shipping take?

  • Do you ship orders internationally?

  • How can I track my order?

  • I received my parcel & would like to exchange for another colour or item?

  • What do I do when an item has arrived broken?

Gift Vouchers & Store Credits

  • Can I purchase gift vouchers online?

  • Can I use my gift voucher online?

  • How can I check my gift voucher balance?

  • My gift voucher is not working, what do I do?