Since 1994, Mud Australia has created elegant and timeless porcelain homewares.
The original Mud Australia store opened in Woollahra in 2007. Since then we’ve opened 10 stores globally.
Book a design consultation with our experienced team or plan your own gift registry online.
Please read Mud Australia online exchange policy below. If you have any questions please get in touch with our Customer Service team:
+1 424 258 7142 | [email protected]
Route (insurance protection)
We've partnered with Route to offer package protection to enable seamless resolution for order issues - whether your order is damaged in transit or misplaced by the courier. Route offers you "peace of mind" package protection for your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated at checkout based on the subtotal of the order.
If you choose to purchase insurance, you're guaranteeing an instant resolution - whether a replacement or refund, pending you meet Route's requirements.
Following your purchase, you will receive an email with your Route order number, outlining how to make a claim.
To make a claim, please visit the Route portal here.
We offer a 30-day exchange period from the date of delivery on all online orders. Items must be returned intact in their original, unused condition
Please email Customer Service with your order number before you ship your package back so we know to expect it. Make sure to pack the return pieces as securely as possible, preferably in the same packaging you received them. Any additional shipping and postage charges are your responsibility. Please note shipping costs are non-refundable.
We will email you a credit voucher that can be used in any of our US stores or online.
Please keep in mind we do not exchange or credit any products that have signs of use. For more information please read our Terms & Conditions.
Return Shipping Address
Mud is not responsible for any damage that occurs during return shipping so we strongly encourage you to pack the items well and ship via a trackable carrier.
Brooklyn Showroom:
Mud Australia
402 Atlantic Avenue,
Brooklyn NY
USA, 11217
LA Showroom:
Mud Australia
8216 West 3rd Street
Los Angeles CA
USA, 90048
Item arrived broken?
How can I return a store purchase?
FAQs