Shipping and pick-up

Need your order in a hurry? Please contact our Customer Service team in LA:

+1 424 258 7142 | [email protected] 

Shipping process

Online orders are shipped via UPS.

Online orders are processed and dispatched within two-three business days. For any items not in stock, please allow approximately six to ten weeks to be handmade in Sydney and delivered internationally. Once your order has arrived in the US, you will receive an email with tracking details.

If you need to check on the status of your order please contact us on +1 424 258 7142 or email [email protected].

Orders to Canada may be subject to duties and taxes. These can include customs and import tax and payment of such are the customer's responsibility. Mud Australia has no control over these and will not refund customers for any charges.

Store pick-up

Currently we do not offer in-store pickup online, however you can get in touch with our stores and place an order over the phone to collect from our Brooklyn, Nolita or LA showroom. Click here for store details.

  • Can I return my online order?

  • FAQs