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Shipping and pick-up

Need your order in a hurry? Please contact our Customer Service team in LA:

+1 424 258 7142 | [email protected] 

Online delivery dates for the festive season

In-stock pieces:

Online orders close midnight, 8 December for Hanukkah and midnight, 15 December for Christmas delivery.

Made-to-order pieces:

Please note, made-to-order pieces have now closed for Hanukkah and Christmas delivery. Please contact your nearest Mud Australia store to discuss alternative pieces available.

An extended exchange period until 31 January 2023 also applies for items purchased online from now until 24 December.

Missed a shipping deadline?

Contact us or your local Mud Australia store to choose from stock available for collection, or purchase a Gift Voucher online.

Mud Australia store orders

Our Mud Australia stores are open during normal trading hours (except public holidays) until 24 December and freshly stocked with our most popular pieces for the holiday season.

Please get in touch with your local store to choose from stock available for collection.

An extended exchange period until 31 January 2023 also applies for items purchased from now until 24 December.

View store locations

Online Gift Vouchers

Save paper and make someone’s day. Our virtual Gift Vouchers can be purchased online anytime.

Simply add their name, email and personalised message and we’ll send a digital voucher to the recipient, valid for use online or in any Mud Australia store (US stores and US/Canada website only).

Purchase a Gift Voucher

Shipping process

Online orders are shipped via UPS.

Online orders are processed and dispatched within two-three business days. For any items not in stock, please allow approximately six to ten weeks to be handmade in Sydney and delivered internationally. Once your order has arrived in the US, you will receive an email with tracking details.

If you need to check on the status of your order please contact us on +1 424 258 7142 or email [email protected].

Orders to Canada may be subject to duties and taxes. These can include customs and import tax and payment of such are the customer's responsibilities. Mud Australia has no control over these and will not refund customers for any charges.

Store pick-up

Currently we do not offer in-store pickup online, however you can get in touch with our stores and place an order over the phone to collect from our Brooklyn, Nolita or LA showroom. Click here for store details.

Can I return my online order?

We offer a 30-day exchange period from the date of delivery on all online orders for items which are returned in their original, unused condition. Click here for more details.


For more frequently asked questions click here.